Principal Engineer - Technical Product Owner - ITSM

Kenvue

Bangalore, Karnataka
Permanent
Full-time

25 days ago
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About KenvueAbout KenvueKenvue is the world’s largest pure-play consumer health company by revenue. Built on more than a century of heritage, our iconic brands, including Aveeno®, Johnson’s®, Listerine®, and Neutrogena® are science-backed and recommended by healthcare professionals around the world. At Kenvue, we believe in the extraordinary power of everyday care and our teams work every day to put that power in consumers’ hands and earn a place in their hearts and homes.Not all products mentioned are sold globally.Disclaimer: ANSR is partnering with Kenvue, as we actively seek exceptional talent to join this rapidly growing team in Bangalore. Successful candidates will be recruited by ANSR on behalf of Kenvue.Job DescriptionTechnical Product Owner ITSMResponsibilities:

Responsible for end-to-end ownership for Kenvue GCC Bengaluru ServiceNow ITSM product, including roadmap and vision.
Partners with ITSM process owners to deliver of ITSM capabilities to meet the needs of the Technology & Data organization. The selected candidate will accomplish this responsibility through end-to-end responsibility for Kenvues ServiceNow ITSM product.
Partners with ServiceNow Platform Owner, and as needed Product Owners for HRSD and CSM, to champion ServiceNow in Kenvue.
Responsible for foundational ITSM data, including CMDB, including technology and automation-driven strategies to maintain high levels of data quality.
Manages team of direct reports and managed service providers to deliver architecture, development, testing, quality and operations needs.
Partners with ITSM and Technology & Data stakeholders to deliver new capabilities from ideation to deployment.
Advocates for technology and innovation; identifies new and emerging technology to deliver business needs.
Develops and coaches direct reports to cultivate talent within Technology & Data.
Manages ITSM platforms per SDLC and quality requirements (e.g. GxP) and supports internal and external audits as needed.
Establishes metrics and measures for performance of ITSM capabilities, including levels of technical debt.
Responsible for managing relationships with suppliers and managing financials (e.g. costs, licensing) across ITSM technology capabilities.

Position Requirements (Consider and identify requirements potential applicants must meet to be considered for the position):Qualifications:Education:B.A / B.S degree is required, preferably in Science, Technology, Engineering or Math.Experience and Skills:Required:

At least 8 years of progressive technology experience, including 5+ years as a ServiceNow technical product owner, platform owner, or architect.
2+ years organization leadership/people management preferred
Expert knowledge in the ServiceNow platform and capabilities.
Demonstrated experience utilizing technology and innovation to solve business challenges.
Experience working in and/or leading Product, Agile and Scrum teams.
Excellent written and verbal communication skills; ability to communicate effectively with both executives and technicians.
Experience working in a global organization and/or working as a part of global teams.
Excellent analytical and problem solving skills
Solid understanding of ITIL and ITSM processes.

Preferred:

Experience in people management.
One or more ServiceNow certifications.
Scaled Agile Framework (SAFe) certification.

Kenvue