Security Support Engineer (Level.3 / Zscaler)

Xalient

India
Permanent
Full-time

21 days ago

Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses.Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact.Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence.This is a remote, working from home role, and offers a competitive salary and benefits package.We are seeking an experienced Level 3 Security Support Engineer to join our Zscaler Managed Services team. This role is responsible for advanced troubleshooting, implementation, and optimization of Zscaler security solutions. As a key escalation point, you will work closely with clients, internal teams, and vendors to ensure seamless security operations.What you’ll be doing

Provide Level 3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
Troubleshoot complex issues related to connectivity, policy enforcement, authentication, and performance.
Lead root cause analysis and resolution of critical incidents.
Implement and optimize Zscaler configurations in alignment with security best practices.
Collaborate with vendors and internal teams to resolve escalated issues.
Assist in designing and deploying Zscaler solutions for new implementations.
Develop and maintain documentation for configurations, troubleshooting procedures, and best practices.
Conduct technical training sessions for Level 1 and Level 2 support teams.
Monitor system performance and recommend enhancements.
Stay updated on Zscaler product updates and industry trends.

What you’ll need

5+ years of experience in network security or cloud security engineering roles.
Expertise in Zscaler technologies, including ZIA, ZPA, and Zscaler Client Connector.
Strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, GRE, IPsec, etc.).
Experience with authentication protocols (SAML, OAuth, LDAP, Active Directory, etc.).
Familiarity with firewall policies, proxy configurations, and secure web gateways.
Proficiency in troubleshooting tools such as Wireshark, packet capture, and Zscaler logs.
Experience in integrating Zscaler with SD-WAN, VPN, and cloud environments.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills with experience in customer-facing roles.
Zscaler Certified Cloud Administrator (ZCCA) or Zscaler Certified Cloud Professional (ZCCP) preferred.

Preferred Qualifications:

Experience with scripting and automation (Python, PowerShell, etc.).
Knowledge of other security technologies (CASB, DLP, Zero Trust frameworks, etc.).
Experience in a managed services or enterprise IT support environment.

Benefits:

IT Set Up 25,000 INR (after passing your 6 months’ probation)
Joining bonus of 50,795 paid 3 months after starting
18 days annual leave
12 regional and national holidays
Extra 1-day annual leave for your Birthday.
Medical insurance
EAP – Employee assistance programme
Referral bonus scheme, of 60,000 INR

Equal Opportunities StatementWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

Xalient

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