Receivable Executive
- Punjab Chandigarh
- Permanent
- Full-time
SNO. OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure
1 Timely follow-up of non-delinquent cases & resolution
X Bucket Efficiency 35% X - Bucket Efficiency (Annexure - 1)
2 Timely follow-up of delinquent cases, and ensure higher resolutions 25% % of Potential fresh NPA and above as per allocation (Annexure - 2)
3 To ensure collection of over due charges 20% As per annexure 3
4 Contact recording updation 10% As per annexure 4
5 Timely collection and deposition of payment 10% As per annexure 5
Annexure - 1 - Bucket Efficiency (* Last 12 months average or last 3 months average, whichever is higher)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
X Bucket - Efficiency (Average) >97% 95.1 - 97.0% 94.1 - 95.0% 92.1 - 94.0%
Annexure - 2 - Potential Fresh NPA resolution % (12 month average or last 3 months average whichever is lower)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Potential Fresh NPAResolution % in POS 85% - 90% 80%-85% 75%-80% >75.0%
Annexure - 3- Charges collection on live cases
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Charges collection 120% 100% 90% 80% 70%
Annexure -4- Contact recording
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Contact recording 90% 80% 75% 60% 50%
Annexure - 5- Adherence to timelines - Depostion
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Timeliness of collections same day Within 24 hours within 48 hrs within 72 hrs > 72 hrs