We are seeking a highly skilled and motivated Senior Software Engineer with expertise in IT Service Management (ITSM) to join our team.If you have a passion for ITIL processes, change enablement, and driving agile initiatives, this role offers the opportunity to collaborate with talented professionals and contribute to innovative solutions that enhance operational efficiency and governance.ResponsibilitiesDevelop IT Change Enablement processes and strategies to incorporate automation, CI/CD, DevOps, and analyticsEnsure compliance with risk controls by effectively managing the daily workflow of change enablement tasks, including reviews and approvalsPrepare detailed analytics, reporting, and insights for Governance meetings, enabling informed decision-makingCollaborate with Release Managers, Engineering teams, Operational Risk, and Audit teams to ensure smooth delivery in Change Enablement contextsProactively identify opportunities for operational readiness and process improvementsOptimize service management processes, standardization, and implementation practices across teamsAlign ITSM processes with modern automation concepts and CI/CD requirementsLiaise seamlessly with DevOps teams and engineering professionals to adapt and mature processes for continuous deliveryDefine metrics, dashboards, and reporting frameworks enabling real-time insights into change and release governanceMaintain responsiveness to tight deadlines while ensuring accuracy in delivering data outputsServe as a critical team member in coordinating change efforts globallyRequirements5+ years of experience in IT Change Enablement and/or IT Change Management for large organizationsBackground in ITIL v4 frameworks and their application in change governanceExpertise in CI/CD practices using GitLab, Jenkins, or Azure DevOpsSkills in automation or scripting with Python, Shell, or YAMLProficiency in tools such as ServiceNow and GitLabUnderstanding of risks in the System Delivery Lifecycle (SDLC) and complex change environmentsFamiliarity with agile methodologies, ways of working, and DevOps principlesExcellent analytical, reporting, and data manipulation capabilitiesStrong stakeholder management and interpersonal skills across global teamsNice to haveDevOps Foundation certificationKnowledge of programming languages useful in automation beyond the primary languages listedFamiliarity with creating pipelines or workflow-based automation solutions
