MIS Lead - L3
- Kolkata, West Bengal
- Permanent
- Full-time
- Develop and lead accurate MIS Management & Reporting within the Service Line
- Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
- Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
- Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
- Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
- Develop and implement standardized MIS procedures across all business applications.
- Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
- Address and prioritize ad-hoc report requirements
- Ensure zero non-compliances on process audit on data security and compliance
- Enhance and maintain tools and systems for efficient MIS generation and reporting system
- Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
- Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
- Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
- Recommend and implement new technology solutions to improve team/ employee productivity.
- Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness
- Ensure efficient allocation of work and drive capability within team
- Setup focused team resources to the respective client/ account basis expertise & experience
- Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind
- Conduct training on MIS activities, tools, analytics and process knowledge to increase team expertise
- Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions
- Drive the focus of the team on quality and adherence to data security and compliance processes
- Responsible for invoice management across clients/ accounts
- Follow up or seek approval from management/ delivery to seek timely invoices as per contract
- Timely submission of invoices to the client as defined in the MSA and SOW
- Provide information required and resolve any invoicing issues raised by the clientâââââââ
- Team Management
- Resourcing
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
1. MIS Management and Reporting Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements
2. Stakeholder Management Customised dashboards as per client and functional requirements
Zero or planned outages
Zero escalations on data reporting
Resolution of escalations
Zero non-conformance on security or compliance requirements
3. Team Management Team attrition %, Employee satisfaction score͏Mandatory Skills: L&P Policy Acquisition & Servicing .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another