Senior Programs Associate
- New Delhi
- Permanent
- Full-time
The Senior Programs Associate will be managing and scaling Sun King's India PayGo product ecosystem - including smartphones, solar inverters (grid-tied and off-grid), and work on any technical issues both on the hardware and software side of the field activities. This cross-functional role blends strategic planning, program coordination, vendor and stakeholder engagement, technical enablement, and field operations. The ideal candidate will bring solid execution skills, familiarity with technology systems, and a structured approach to improving product rollout, compliance, and field-level effectiveness. The role will require to travel up to 50% across India and may occasionally require travel to other Sun King markets globally.What you will be expected to doProgram & Project Management:
- Oversee planning and execution of technical and operational programs.
- Maintain project documentation and provide timely updates to relevant stakeholders.
- Apply structured thinking and use data tools to address project challenges.
- Manage CRM administrative activities setup and project approval workflows.
- Manage Mobile Device Management (MDM) for smartphones (e.g., KnoxGuard, PayTrigger), ensuring provisioning, security, and adherence to policy.
- Perform regular device-level testing (e.g., jailbreak detection, compliance checks, feature testing).
- Monitor phone-related risks through available dashboards and escalate where needed.
- Suggests software improvements or process changes.
- Coordinate with Customer Support and field teams to resolve technical concerns post-purchase.
- Ensure operational issues related to phones and inverters are identified and addressed in a timely manner.
- Engage with cross-functional teams (R&D, Product, Sales) and OEMs/vendors for specification finalization, certification processes, and product customization.
- Ensure products comply with internal standards and applicable external policies or regulations.
- Contribute to go-to-market strategies and provide input to product and commercial teams.
- Work with government bodies (e.g., MNRE, DISCOMs) to align with schemes and obtain necessary approvals.
- Conduct regular field visits to gather insights from regional teams (Energy Officers, Area Sales Managers, Regional Sales Managers).
- Document field inputs and coordinate follow-ups with internal stakeholders.
- A bachelor's degree in engineering or related discipline; MBA is a plus.
- 2+ years of experience in program or project management within telecom, energy, or logistics sectors.
- Knowledge of mobile technologies, MDM tools, and PAYG systems.
- Proficiency with tools such as Appsheet, Google AppScript, Zapier, Office 365, and CRM platforms.
- The ability to manage structured processes across teams with precision and clarity.
- Effective communication skills for engaging with both internal and external teams.
- PMP or equivalent project management certification.
- Familiarity with regulatory guidelines from RBI or other Indian authorities.
- Experience working with BI/reporting tools like Looker.
- Ability to operate across functions and provide structured inputs for improvement.
- Problem-solving mindset with attention to systems and operational detail.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.