Document Services Specialist
- Hyderabad, Telangana
- Permanent
- Full-time
- Process requests using best practices and the most efficient methods.
- Create and/or revise work products using direct keyboard entry, scanners, or electronic conversion methods; transcribe audio and digital dictation, including deposition transcripts, as required.
- Spell check, proofread, and cross-check documents to ensure accuracy and completeness.
- Convert documents to and from standard formats per customer requests.
- Utilize spell check, grammar check, and Excel formatting to ensure document consistency and accuracy.
- Work with PDFs using Adobe, Kofax, and ABBYY software as needed.
- Participate in ongoing departmental training to develop and maintain specialized skills required for document services.
- Maintain a high level of confidentiality for all records and files.
- Assist with various departmental projects and initiatives as assigned.
- Provide excellent customer service by answering questions knowledgeably for both customers and team members.
- Share ideas and contribute to team discussions.
- Adhere to team processes, new implementations, and directives.
- Continuously develop skillsets through company training courses, research, and on-site training sessions.
- Communicate professionally with customers via telephone and email.
- Adapt flexibly to changes in processes or requirements
- Take on additional responsibilities as assigned.
- Any bachelor’s degree or equivalent.
- 1 year of experience in a legal document production environment and/or legal secretarial experience.
- Familiarity with MS Office applications including Word, Excel, Outlook, and PowerPoint.
- Proficiency in spell check, grammar check, and Excel formatting is preferred.
- Knowledge of PDF software such as Adobe, Kofax, or ABBYY is preferred.
- Excellent communication skills with strong attention to detail.
- Strong spelling, grammar, punctuation, sentence structure, and proofreading skills.
- Ability to organize and prioritize multiple assignments effectively.
- Initiative and good judgment to accomplish results efficiently.
- Ability to perform under pressure within established timeframes while delivering high-quality work.
- Strong customer service skills with the ability to interact professionally with all levels of management.
- Familiarity with legal terminology is preferred.
- Ability to work in a computer-intensive environment with prolonged sitting.