10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies. Relevant management and technical certifications are an advantage. Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines). Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.). Hands-on experience with network monitoring, fault management, and performance tools. Excellent customer service, stakeholder management, and communication skills. Strong troubleshooting and problem-solving ability with proven escalation management experience. Ability to work under pressure, manage multiple priorities, and lead during crises. Developed skills in knowledge sharing and creating a learning culture.
