Administers the configuration of SAP Systems and services for all JCI enterprise data centers as per the defined RACI document.Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput.Monitors system resources utilization and supports capacity planning by capturing data, analyzing trends, and making recommendations for HW upsize/downsize.Provides 2nd level of incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements.Monitors vendors' support facilities for software updates and recommends and implements maintenance to keep systems current and well within vendors' support requirements.Applies security policies to the SAP & Database platforms as determined by the IT Security group.Maintains all SAP Systems and related software including upgrades, preventative and corrective maintenance through the change management process and within scheduled maintenance windows.Provides for service continuity by executing backup and recovery processes and procedures to support recovery from hardware and application failures.Maintains Disaster Recovery plans, procedures and test scenarios and participates in regular DR rehearsals.Maintains SOX procedures, adheres to SOX policies and gathers evidence for SOX audits.Maintains knowledge of the latest developments impacting the SAP Basis Platform and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity.Interfaces and coordinates with Global Infrastructure Architecture, Project Engineering, Application Managed Services and Business teams.Cooperates with people of different levels inside/outside the company and interacts with teams to reach goals and business objectives.Participates in planning and execution of server workload migrations and consolidations in conjunction with the Project Engineering Team.Provides effective technical documentation to clearly communicate procedures and developments to other IT personnel.Ability to recognize and respond to customer expectations with a sense of urgency.Demonstrates customer service attitude and work ethic.Adheres to the Company's Ethics standards.Job Specifications:University degree in Computer Science, Computer Information Systems or similar.6 - 10 years of SAP Basis platform experience (ABAP and JAVA).5 - 7 years Linux and Windows experience.5 - 7 years HANA Database experience. Experience with MSSQL, Sybase or Oracle is a plus.Experience with cloud platforms (Google, Azure, etc.) is strongly desired.The successful incumbent in this position will have extensive knowledge and experience in maintaining and configuring SAP Systems including ABAP and JAVA Stack based systems. Advanced knowledge and skills in all areas related to SAP Products and system software is required. Strong analytical skills are required to understand, diagnose, and resolve technical situations.Ability to work with a diverse group of people of different skills, backgrounds, departments, and management levels.Excellent communication skills and proficiency in speaking English.Requires off hours on call support.
