Front Office Assistant

• Proven proficiency in customer service skills to ensure that guests receive attentive and courteous service at all times.
• Experience in handling confidential information, ensuring privacy and security standards are consistently met. (Mandatory skill)
• Capability in telephone handling, managing small talks and assisting guests with inquiries efficiently and professionally. (Mandatory skill)
• Knowledgeable in Microsoft Office Suite to perform tasks related to office documentation and reporting effectively.
• Competence in appointment scheduling to enhance the coordination of meetings and guest services smoothly.
• Familiarity with multi-line phone systems to manage incoming and outgoing calls seamlessly and efficiently.
• Ability to operate office equipment such as copiers and printers to assist with everyday office tasks promptly.
• Understanding of basic accounting principles to assist in guest billing processes and record maintenance.

• Greet all visitors with warmth and professionalism, setting the tone for their stay with exemplary hospitality.
• Perform check-in and check-out procedures ensuring accuracy in guest billing and payment processes.
• Manage room reservations and guest queries, providing appropriate solutions and assistance where required.
• Maintain confidentiality of sensitive information to uphold hotel privacy policies and protocols.
• Coordinate with housekeepers and maintenance teams to ensure guest satisfaction with room and property services.
• Operate the hotels telephone system, transferring calls and taking messages as necessary to ensure seamless communication.
• Assist in administrative tasks, including filing, handling correspondence, and managing office supplies inventory.
• Support the management with daily reports and guest feedback to inform data-driven improvements in service.

Expertia AI Technologies