Senior Manager

• JOB PURPOSE

• Lead and manage strategic sales talent transformation projects.
• Research on best practices of sales organizations.
• Advance performance analytics
• Effective management of relationships with key leaders by building collaborative network.
• Work collaboratively with various HR COEs to ensure effective implementation of strategic HR initiatives.
• To understand business trends and provide solutions in line with the industry’s best practices.
• Be the ‘Touch point’ for escalated issues related to people.
• Deliver as per defined service standards and timescales.
• Create and execute communication plans to increase awareness and adoption of defined initiatives.

• To ensure ‘right’ talent is sourced for the ‘right’ position in conjunction with functional leaders and recruitment teams.
• Effective Performance Management – Ensure Goal Setting, 1-0-1’s, HYR, Annual appraisals are happening on time in alignment to company goals.
• Ensure IDP’s are created on time and with required quality, L&D interventions are planned and executed as per skill/competency requirement, with desired outcomes.
• Succession Planning process is devised for key positions and is regularly monitored and reviewed.
• Devise Career Progression plans for the key talent and monitor regularly.

• Study attrition trends and devise action/impact/mitigation plans.
• Study industry trends and advise business on key best practices.
• Look at existing retention and reward systems and provide/suggest solutions as per business needs.
• Devise track, band and location wise employee engagement plan and calendar for increased engagement.

• Design systems and checks to continuously monitor and ensure that all processes and procedures (related to payroll, PMS cycle, etc.) are adhered to.
• Ensure compliance to all regulations related to HR, SOX and internal audits.
• Develop processes and checks for the compliance of any new regulation.

• BU Growth teams – Growth leads, Sales leads, Account Managers and Client Executives.
• HR COE teams – C&B, Digital HR Ops, Capability Development, Recruitment etc.
• HRBP teams of other BUs
• Other functions – Finance, technology etc.

• Industry consultants, leaders etc

• MBA – HR, preferably from a Premier B-School

• Experience in strategic planning and execution.
• Performance and People analytics, ability to create strategic presentations.
• Presence and leadership communication
• Knowledge and experience on Industry best HR Practice
• Knowledge of systems, projects, and budgets as well as a sound knowledge of local and international best practice.

• Ability to interact and engage senior audience.
• Executive presence and effective leadership communication
• Networking, Influencing and negotiation skills.
• Willing to roll up.
• Innovation & Change Management
• Work effectively under pressure and be adaptable to rapid change.
• Plan and prioritize effectively to achieve demanding targets and deadlines.
• Be effective in addressing and resolving conflicts within the team or across functions.
• A positive outlook and perspective

• 8-12 years of relevant HR experience

EXL Service