Assistant Manager – O2C/Accounts Receivable

Genpact

Jaipur, Rajasthan
Permanent
Full-time

24 days ago

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.Inviting applications for the role of Assistant Manager – O2C/Accounts Receivable
We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate
Responsibilities

Lead the Order-to-Cash Process for a global client, leading a team of around 60 employees. Responsibility spreads across Cash Applications, B2B Collections, Billing and Credit Management related sub-processes.
Handle the function’s performance outcome metrics through flawless measurement of accuracy and timeliness metrics. Report-out process matrices, collated from service delivery teams, globally. Take pro-active action to detect dip in process performance and enable quick short-term and long-term solution.
Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
Handle people issues through pro-active communication with larger teams, and ensure quick action on people related grievances to run surprise free operations.
Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team
Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
Take full ownership of the process and operations handled, with transparent but flexible mentality to solve problems to the end customer, rather than just solve immediate deliverables.
Build awareness within the team on customer priorities to ensure teams are performing with full transparency and agility.

Qualifications we seek in you!
Minimum Qualification

B.Com Graduation (MBA – Finance preferred)
Meaningful experience in Order to Cash

Preferred Qualifications

Excellent Knowledge in Collections and Cash Applications
Relevant team management experience (min 40 people)
Has experience in managing Cash-applications for P&C & A&H business.
Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to analyze and problem seek; ability to detail, plan, market, and execute programs.
Have previously managed client partners from UK/ Europe Region.
Analytics Certification or full-time MBA degree from top institute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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