
Process Excellence Consultant
- Gurgaon, Haryana
- Permanent
- Full-time
- Partner with business stakeholders to understand pain points, improvement opportunities, and expectations across processes and functions
- Drive end-to-end process excellence initiatives, including process discovery, analysis, mapping, and optimization using Lean Six Sigma and other continuous improvement tools
- Facilitate and lead workshops to gather requirements, align stakeholders, and co-create process improvements and design a new, efficient process
- Conduct root cause analysis, identify improvement opportunities, and evaluate automation potential (e.g., RPA, low-code solutions)
- Develop value stream maps, define and standardize processes, and establish key performance indicators (KPIs) for monitoring performance
- Support implementation and change management activities to ensure sustainable adoption of improved processes
- Collaborating with cross-functional teams and project leads to alignment on priorities, timelines, and deliverables
- Knowledge of process improvement and Lean methodologies; Lean Six Sigma certification preferred
- 3 to 6 years of relevant experience in process improvement, business transformation, or operations consulting
- Graduate in any stream
- Demonstrated ability to solve problems using a data-driven and structured approach
- Strong attention to detail and ability to work independently
- Experience in engaging and influencing senior stakeholders through effective communication and collaboration
- High level of ownership, reliability, and team orientation
- Excellent written and verbal communication skills in English
- Hands-on experience with process mapping; familiarity with BPMN standards and process documentation tools is a plus
- Ability to create transparency, manage stakeholder expectations, and build trust-based relationships across diverse teams
- Resilience, adaptability, and a proactive approach to solving business challenges
- Adaptability to work in a dynamic, cross-cultural environment
- Self-driven and able to work independently with minimal supervision
- The ability to build relationships and trust, so your business colleagues see you as their partner, focusing on creating value for the business.
- The ability to understand and navigate a complex, relationship-based matrix organization to achieve key objectives.
- Being able to adopt a team-oriented approach to solving problems.
- Excellent communication and collaboration skills.
- Investment in your development
- Leaders you can count on, guided by our Leadership Principles
- Be valued for the unique person you are.
- Never be short of inspiration from colleagues, clients, and projects.
- The long-term thinking of a foundation-owned company
- A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from.
- Opportunity to work with varied work tasks, across the organization.
- Opportunity to develop and influence your own area of responsibility.