AM-Collections & Disputes

Genpact

Hyderabad, Telangana
Permanent
Full-time

2 months ago

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of an Assistant Manager, Collections & Dispute Management
We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.
Responsibilities

Develop and assess collection strategies to optimize the recovery of outstanding balances.
Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
Contact customers for payment through phone and email, adhering to collections strategy.
Escalate accounts within the customer's organization and internally as per collection strategy.
Take necessary actions, including legal steps, to expedite resolution.
Gather necessary information and prepare documents for settlement cases.
Approve installment and settlement plans within the scope of authority.
Track and follow up on customer payment promises related to settlements.
Escalate accounts and take necessary actions for resolution, including legal steps.
Prepare documentation/reports for governance meetings with Key Accounts Managers.
Manage bad debt write-offs, including forecasting, approval, and reconciliation.
Initiate refund requests for credit balances upon customer request.
Create refund reports, reconciling requests with payments received.
Review daily unidentified remittances report and assist with payment clearing.
Perform customer accounts reconciliation.
Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
Engage resolution owners for timely dispute resolution.
Research and resolve disputes, including collaboration with internal and external stakeholders.
Provide support for escalated dispute cases and inform customers of resolution outcomes.
Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
Delivering effective training programs to enhance the skills and knowledge of team members.
Providing mentorship to foster professional growth and development within the team.
Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Driving process improvement initiatives for enhanced operational efficiency.
Taking a proactive leadership approach, championing continuous improvement efforts within the team.

Qualifications we seek in you
Minimum qualifications

Bachelor’s degree in finance, Accounting, or related field
Rich experience in collections, dispute resolution, and cash application.
Strong analytical and problem-solving skills.
Excellent communication and negotiation abilities.
Previous experience in governance meetings and managing relationships with Key Accounts Managers

Preferred Qualifications/ Skills

Detail-oriented with a focus on accuracy and continuous improvement.
Familiarity with industry regulations related to collections and dispute resolution.
In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
Hands-on experience in navigating complex collections and dispute scenarios.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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