Job Description:Job DescriptionTarget Audience: Graduates/ Postgraduates from recognized universities can apply.Locations of work: PunePre Requisites
Candidate must be an Indian citizen and above 18 years of age
Candidates should not have any backlogs for participating in the hiring process
Candidate needs to possess good communication skills
Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations
Candidate needs to be flexible to work in any shift as per business requirement.
Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3)Job Summary – Customer Associate – Minimum 3+ years experienceSoft Skills: Good communication Good understanding of English languageTechnical Skills: Good computer knowledge Good typing speed Good keyboard knowledge and system navigationSkills Required: (Level 3) Fluent and Good / Great command on 'Written' and spoken English Relevant experience of having worked in an international contact center with 18 months Versant score 0f 60 + at hiring stage Typing speed of 35- 40 wpm with accuracy of 93% + Weekend + 24 / 7 shift model + split weekly off working module Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency Good Analytical, logical, and reasoning skills is a must Must have basic skills with usage of MS word and MS excel Must be able to handle stress and work under pressure of SLAsAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Domain knowledge PRIMARY SKILL : Insurance PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
