Regional Manager ISM- West & East

• Infrastructure Management:

• Oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage, etc.).
• Ensure high availability, reliability, and performance of infrastructure components.
• Service Delivery Management:

• Manage the delivery of IT services to meet business requirements and service level agreements (SLAs).
• Monitor service performance and implement improvements as necessary.
• Incident and Problem Management:

• Establish and manage processes for incident and problem resolution to minimize downtime.
• Analyse incidents to identify trends and prevent future occurrences.
• Change Management:

• Implement and manage change management processes to ensure minimal disruption to services.
• Evaluate and approve changes to the infrastructure and services.
• Capacity Planning and Management:

• Monitor and analyse the capacity of infrastructure resources to ensure they meet current and future business needs.
• Develop and implement capacity plans to optimize resource utilization.
• Disaster Recovery and Business Continuity:

• Develop and maintain disaster recovery and business continuity plans for IT services.
• Conduct regular testing and updates to ensure effectiveness.
• Vendor Management:

• Manage relationships with vendors and service providers to ensure quality service delivery.
• Negotiate contracts and monitor vendor performance against SLAs.
• Budgeting and Cost Management:

• Develop and manage the budget for infrastructure and service management.
• Monitor expenses and implement cost-saving initiatives without compromising service quality.
• Team Leadership and Development:

• Lead and develop the infrastructure and service management team to enhance skills and performance.
• Foster a collaborative and high-performance work environment.
• Stakeholder Engagement:

• Collaborate with business units to understand their IT needs and align services accordingly.
• Communicate effectively with stakeholders regarding service status, incidents, and changes.

• Continuous Improvement:

• Identify opportunities for process improvements in infrastructure and service management.
• Stay updated on industry trends and best practices to enhance service delivery.
• Governance, Risk and Compliance Management:

• Ensure that infrastructure and services comply with relevant regulations, standards, and organizational policies from Infosec standpoint.
• Implement security measures to protect infrastructure and data.
• Data Protection principles, GDPR , DPDP , and other relevant regulations/laws with their applicability to Infrastructure solutions and business contract reviews.

• Minimum 7 years’ experience within IT.
• Minimum 3 years’ experience in infrastructure management.
• Minimum 2-years’ project delivery experience.

• Excellent Technical Analytical Skills (Servers, Desktops, Laptops, WAN links, etc).
• Basic understanding of Supply Chain business.
• Project Management Skills.
• Information Security and Data Protection proficiencies.
• Strategic thinker.
• Effective communication skills and interpersonal understanding.
• Ability to influence and negotiate.
• Customer-oriented.
• Strong business/commercial acumen.
• Budgeting and cost controlling skills.
• Product and process know-how.
• Information Security and Data protection proficiencies.

DHL