Roles & Responsibilities:- Training and on-boarding of students post sales- Delivering prompt, efficient and friendly responses to students across various channels- Initiate regular calls with the students to track their progress- Proactively manage the success of the assigned students and identify/develop upselling opportunities- Build a solid and lasting relationship with the customers- Perform any other tasks required to ensure customer satisfaction- Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feed back received from the students- Cross sell and upsell the courses offeredWho are we looking for?- Minimum 1 year of experience in customer success role.- Excellent written and verbal communication skills- Strong sense of responsibility and ownership- Experience in handling challenging situations and demonstrated capabilities of winning them over- Have strong empathy for customers and a passion for customer success- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day) (ref:updazz.com)
