Manager IT Relationship Management
Celanese
- Hyderabad, Telangana
- Permanent
- Full-time
- Understand customer pain points and collaborate to propose potential process changes/new solutions
- Pro-actively bring solutions to improve productivity (consider all technologies including automation, artificial intelligence, and machine learning) – work collaboratively with customers and colleagues to develop the business case
- Pro-actively communicate key initiatives and listen to customer feedback- Improve IT services and manage impacts to business
- Be accountable in front of the customer for delivery of all IT services
- Collaborate and align with global IT resources (as well as global customers) needed to support the key process transformation efforts in shared services
- Serve as first point of escalation for all IT related customer issues
- Transform business requirements to IT Solutions:
- Manage or participate in new IT implementations (for example M&As, divestures, new SAP modules or systems)
- Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs
- At least 5-8 years of experience in SAP with strong background in Finance
- Fluent English language knowledge
- SAP S/4HANA configuration and process experience in SAP Finance, Accounts Receivable, FSCM and Treasury
- Desirable experience in SAP-FI/CO, Controlling, Accounting
- Strong understanding of financial integration with commercial (Sales, Sourcing) and Supply Chain
- Ability to read code (and debug; nice to have)
- Experience with monitoring IT Service Levels and driving improvements (service quality and costs).
- Ability to drive and lead process change & present results at highest levels in the organization
- Can influence without formal authority
- Can manage high-profile and large scale improvement projects while achieving aggressive targets & meeting time-lines
- Customer Relationship Management – ability to engage and develop strong relations with customers across Finance and Supply Chain