Senior Manager : WFM
Genpact
- Noida, Uttar Pradesh
- Permanent
- Full-time
In this role, will require you to build & develop advanced analytics capabilities and assets/accelerators.Responsibilities
- Set correct expectations and guidelines to get required data extracted from Data engineers.
- Be the primary point of contact for data engineers to work with them for managing data.
- Map the business requirement to the model appropriate for clients
- Work with Project lead to develop advance analytical capabilities and assets
- Manage client expectations and come up with optimal solutions.
Minimum Qualifications / Skills
- Master’s degree or bachelor’s degree in a quantitative discipline such as Statistics, Actuarial Sciences, Mathematics, Quantitative Finance, or Economics
- Strong analytical skills with a solid understanding of statistics and predictive modeling.
- Experience in the following predictive modeling techniques is a must – GLM, Linear Regression, Time Series, Segmentation/Cluster Analysis, Decision Trees & Random Forests
- Well versed with R and/or other statistical tools like SAS, SPSS etc.
- Advanced proficiency with Microsoft Excel, including VBA, is required.
- Basic database skills, including SQL and ability to pull together disparate data sources. SSRS / SSIS Experience
- Should have skills to analyze data and provide insights on trends, patterns, etc. which will be critical to the business.
- Project/Program Management knowledge including working on Architecture/Design of BI/Analytics solutions (e.g. on PowerBI)
- Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.
- Programming experience (VBA, Python etc.)
- Demonstrate ability to work independently and in a team environment.
- Self-disciplined and results oriented.
- Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
- Knowledge of scheduling functionality of Verint/Genesis/NICE
- Knowledge of forecasting through Verint/Genesis/NICE
- Knowledge of real tile analysis using Verint/Genesis/NICE
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.