Member Journey Lead (Beforest Lifestyle Solutions Pvt. Ltd)
- Hyderabad, Telangana
- Permanent
- Full-time
Mode: Full-time, office based, 5 days/week (with flexibility as needed andwillingness to travel to some beautiful locations in the country)
Reports to: Community Engagement Head
CTC: Based on experience and alignmentBeforest is not just building farms, homes, or collectives — we’re cultivating a way of life that restores land, reorients people to the earth, and nurtures deep connection between them.The Member Journey role is at the heart of this living ecosystem. You will be the voice, pulse, and bridge between Beforest and 225+ families spread across 1000+ acres and six thriving collectives.You will guide them — from questions about land registration to updates on homes, from booking a guest house to navigating a title notice, from handling a grumpy member to communicating with elegance when urgency arises.This is not a desk-bound, mechanical role. It's a calling. We're looking for someone who has the maturity and presence to hold the entire Beforest member community with grace.Who We're Looking For
- Purpose-driven — you've made conscious life choices and believe in the long game
- Grounded — you don’t sugarcoat, but you don’t slip into cynicism either
- Reliable — people trust you because you do what you say
- Balanced — you can work across Zoho, Google Sheets, and Canva, but also navigate unstructured conversations with members
- Warm and composed — you don’t flinch when tension arises; you offer clarity and steadiness
- Minimum: Graduation (any stream)
- Preferred: Post-graduation or professional courses in communications, community work, or management
- Must have: Demonstrated experience in handling people, resolving queries, and building lasting working relationships
- 2–5 years in client servicing, volunteering, operations, community engagement, or customer support
- Hands-on with Google Sheets, Zoho CRM, Canva (or equivalent platforms)
- Strong writing and interpersonal communication
- Proactive, calm under pressure, and dependable in execution
- Be the single point of contact for post-onboarding queries
- Handle everything from registrations to follow-ups, with empathy and follow-through
- Give members the feeling that someone truly has their back
- Maintain and update Zoho CRM (or equivalent) for member tracking
- Coordinate documentation, status updates, timelines, and requests
- Simplify — and slowly automate — common workflows and recurring needs
- Work closely with:
- Backend Operations Executive (for docs, permissions, registrations)
- Communications Executive (for updates, messages, touchpoints)
- Ensure clear handshakes and no dropped balls across the entire team
- Collaborate with the Beforest Experiences team
- Ensure members are looped into events, updates, follow-ups
- Bring back feedback and field reflections to improve the member experience
- A chance to co-create the journeys of 225+ families across 1000+ acres
- A role that is emotionally fulfilling, intellectually engaging, and grounded in purpose
- Work with a values-driven team that cares as much about the land as the people
- The satisfaction of building systems that bring peace and clarity to a community-in-motion