Team Lead - Customer Support & Operations (2-10 yrs) Bangalore/Lucknow (After-Sales/Customer Service)
VBeyond Corporation
Lucknow, Uttar PradeshBangalore, Karnataka
Permanent
Full-time
2 months ago
As a Customer Growth Team Leader, you will be working with customers and the team.- You will be responsible for onboarding and providing customer support and exceptional customer service. - The job requires an intimate knowledge of the product features and capabilities and the capacity to effectively train new customers and to troubleshoot problems.- You will also be responsible for leading the customer growth team, conducting one on ones with other team members, analyzing churn and usage data and developing best practices for our customers.We're looking for a Customer Growth Team Lead who can-- Train customers over the phone and face to face sessions- Troubleshoot problems and provide solutions- Effectively plan and execute visits and calls through the team- Identify and assess customers' needs to achieve satisfaction- Provide accurate, valid and complete information by using the right methods and tools in a timely fashion- Handle complaints, provide appropriate solutions within time limits and follow up to ensure resolution- Follow communication procedures, guidelines and policies- Keep records of customer interactions, enquiries and concerns- Provide timely feedback to the company regarding service issues, bug issues or customer concerns- Lead team meetings and conduct monthly one on ones with CG team- Analyze churn and usage data- Work closely with other geos CG team in to solve problems collaboratively- Set and drive targets (ref:updazz.com)