Assistant Manager
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Monitor transactions on a ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- High level of computer proficiency.
- Coaching and Feedback ability.
- Clear written and verbal communication.
- Customer Service Orientation.
- Quality Orientation.
- Empathy for effective on the job coaching and feedback.