Executives
EXL Service
- Kochi, Kerala
- Permanent
- Full-time
- Work Type - Back office with outbound calls to providers office as needed
- validate all fields in the application against uploaded faxes/documents to complete requisite for valid appeal
- When Missing data/field is found, associate needs to call provider's office and gather/provide information, professionally
- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Tying speed – 25-30 words/minute with 90% accuracy
- Must be flexible to work hours with Monthly work schedules changes
- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
- Email Communications
- Verbal Communication
- Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
- Advanced knowledge and ability to navigate CVSH-AETNA systems.
- Strong comprehension skills (Need screening during interview)
- US Healthcare knowledge is preferred but not mandatory
- Effective communication skills, both verbal and written, Aptitude &Analytical Anility
- None