Desktop Support / IT Support Engineer
Etraveli Group
- Mumbai, Maharashtra
- Permanent
- Full-time
- As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally.
- The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests.
- The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.
- Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers
- Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals
- Phone system support.
- Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless)
- Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients.
- Manage IT asset inventory and documentation.
- End user support through remote tools.
- Account management support.
- Respond to customer's calls, emails, Support tickets and act accordingly regarding issues.
- Monitoring Server & client performance, Alerts, logs and provide possible solutions.
- Monitor & maintain network-related activities including LAN and WAN.
- Any other assignment was given by the Department Head/Designee.
- Take care of user onboarding and offboarding for IT related tasks.
- Strong troubleshooting, diagnosing skills to resolve technical issues.
- 3-5 years of experience in a similar role.
- Knowledge of computer hardware and network troubleshooting.
- Great analytical and problem-solving skills help in resolving the issue faster.
- Should have knowledge of any IT support/Service desk tool (Ex. Jira, Zendesk).
- Understanding of Basic applications and tools like MS office, PDF, File archive, backup tools, email, O365/G-suite.
- Good knowledge of Windows Server and Active Directory.
- Good verbal and written communication skills.
- Understanding of basic networking concepts like LAN, WAN, Router, Switches, APs, etc.
- Ability to learn and work on changing technologies.
- Qualification: Graduation + Any Technical certification (MCP, MCSC, MCSA, Linux, Hardware and Networking) (any1 mandatory)