Assistant Manager -O2C- collections

Genpact

  • Hyderabad, Telangana
  • Permanent
  • Full-time
  • 16 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of an Assistant Manager, Collections
We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and supervise the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a phenomenal teammate to process any Adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
  • Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you
Minimum qualifications
  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy level
Preferred qualifications
  • Good customer handling skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact