Global HR Employee Life Cycle Consultant

• Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures
• Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines
• Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs)
• Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution
• Prepare and deliver standard HR correspondence for both internal stakeholders and external parties
• Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region
• Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery
• Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services
• Support the HR Shared Services team on ad-hoc projects and initiatives as required

• Experience, preferably in a HR Shared Services function supporting European Union
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
• Good IT skills, particularly MS Word, Excel, Outlook

• Fluent English - excellent verbal and written communication skills
• Strong administrative ability, managing a complex and varied workload.
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels
• Confident, diplomatic, and tactful

METRO Global Solutions Center