Senior Application Support Analyst

Hyderabad, Telangana
Permanent
Full-time

14 days ago

Job Category: Information TechnologyJob Description:Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and aim to make a real impact. We develop a growing internal community and are committed to creating a workplace that looks like the world that we serve.Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Tuesdays, Wednesdays and a day unique to each team or employee).

The impact you will have in this role:Being a member of the Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.
The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.What You'll Do

Support DTCC's production application services client facing environments.
Provide 24x7 support for event monitoring, incident triage and critical issue
Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
Contribute to projects by performing task work and ensuring permit-to-operate (PTO) guidelines are met.
Support for change management and execution of DTCC's production application services

DTCC Public (White)
**NOTE: Responsibilities of this role are not limited to the details above. **Talents Needed For Success:

Minimum 2 years of experience in application production support and team management
Knowledge of system administration - system configuration management, resource sharing, operating system fundamentals
Knowledge on application support - basic programming skills, log reading and analysis
Experience in multiple platforms (Operating systems - UNIX, Linux, Windows, VMWare)
Database - Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.About Us:With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on , , , and .DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.Learn more about Clearance and Settlement by .About the Team:To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.

DTCC

Apply Now