Team Lead - PC Insurance operations || Chennai

• Proficient in English communication for interacting with customers from North American, Canadian & UK.

• Accurately analyze and process transactions within specified timelines.

• Document all completed transactions daily.

• Contribute significantly to collecting metrics on processes.

• Foster positive and cooperative working relationships with all team members.

• Collaborate with the team to achieve common goals.

• Swiftly resolve issues, questions, and concerns of internal and external customers.

• Continuously upgrade skills and be open to taking on new/additional responsibilities.

• Minimum qualification - Graduate in any discipline.

• 8+ years of work experience in Voice, preferably in finance.

• Excellent communication skills and strong command over the English language.

• Outstanding customer service skills.

• Willingness to work in a shift-based schedule.

• Excellent analytical ability and logical approach to problem-solving.

• Graduation in any discipline

• 8+ years of voice work experience, preferably in finance

2COMS