Officer, Customer Service Officer, Consumer Banking Group
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
- Process cash transactions, transfer transactions and clearing of instruments.
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
- Process requests for new account opening, transaction updating etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.
- 2-4 years Banking Experience
- Graduate preferably Banking/Commerce
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
- Good Computer Knowledge
- We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.