Job Description Primary Responsibilities . Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests. . Responsible for Reception, Concierge operations, Hospitality and Cashier. . Liaise with different departments for smooth and coordinated work. . Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. . Ensure to interact with the guests & enable the team to understand guest requirements. Operational Management . Adhere to the Standard Operating Procedures & policies. . Check outstanding of in-house guests on a daily basis. . To check whether the following records are kept in order and up to date. . 'C' forms . Reception / Information Log Book . Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. . Ensure all V.V.I.P room inspection in coordination with House Keeping Department. . Ensure that newspapers and parcels are delivered in the rooms without delay. . To be readily available at all times to deal with problems or complaints. . Ensure effective and speedy check-in & check-out facilities. . Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. . Conduct briefing for concierge and Front Office Assistants. Qualifications Knowledge and Experience . Diploma in Tourism / Hospitality Management . Minimum 2 years of relevant experience in a similar capacity . Excellent reading, writing and oral proficiency in English language . Ability to speak other languages and basic understanding of local languages will be an advantage . Good working knowledge of MS Excel, Word, & PowerPoint Competencies . Strong leadership, interpersonal and training skills . Results and service oriented with an eye for details . Ability to multi-task, work well in stressful & high-pressure situations . A team player & builder
