Cloud Security Support Engineer (Line 2 / Zscaler)

Xalient

India
Permanent
Full-time

24 days ago

Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses.Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact.Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence.About the roleReporting to Xalient’s Cloud Security - Zscaler Team lead, you will provide Incident, Problem and Change Management to Xalient customers and Internal Teams. Working from home on shift pattern and on call supportWhat you’ll be doing

Customer incidents relating to their Zscaler service – ZIA, ZPA, ZDX and other services as they apply to customers
In depth fault resolution dealing with end user customers to enhance the Zscaler experience
ITIL aligned Service Desk activities to include (but are not limited to):

Incident call handlingFault diagnosticsIncident Management and resolutionActing as a resource on Major IncidentsManaging communication between customers and external/internal partiesProactive updating and monitoring of existing IT systems and documentation ensuring they are maintained and kept up to dateChange Control and ManagementParticipate in Shift Rota and Call Out Rota3rd party liaising and escalation management into ZscalerConfiguration of solutions via change managementInformation Security Management Systems – Adhere to the Information Security Policies.What you’ll need

Solid experience with Zscaler technologies (at least 4 years)
Currently working as a Line 2 Security Support Engineer
Working knowledge of networking (WAN/LAN) and security technologies an advantage including analysing pcap files
Good Trouble shooting skills
High attention to detail
Excellent telephone manner and customer liaison skills
Ability to work on own initiative
Excellent record keeping and time management
Excellent English speaking skills (verbal and written)

Qualifications:

ZIA , ZPA and ZDX admin and professional
ITIL Certified would be an advantage

Equal Opportunities StatementWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

Xalient

Apply Now