Techno Functional Consultant - L2
- Pune, Maharashtra
- Permanent
- Full-time
- Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades.
- Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies.
- Create and manage project plans, schedules, budgets, and risk mitigation strategies.
- Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery.
- Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors.
- Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile.
- Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current.
- Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction.
- Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
- 8+ years of IT experience, with 2-3+ years in ServiceNow project management roles.
- Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations.
- Familiarity with ITIL and CSDM frameworks.
- Experience delivering projects in an Agile, Scrum, or hybrid methodology.
- Excellent communication, stakeholder engagement, and conflict resolution skills.
- Ability to manage multiple concurrent projects and priorities in a fast-paced environment.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Implementation Specialist (any module)
- PMP or PRINCE2 Certification
- ITIL v3/v4 Foundation
- Agile Scrum Master or SAFe Agilist
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter͏Mandatory Skills: ServiceNow - IT Service Management .Experience: 8-10 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another