
Data Operations Senior Analyst
- Pune, Maharashtra
- Permanent
- Full-time
- Monitor and Implement day to day customer master data queries and related activities:
- Customer Master Data Operations
- Logistics set up support
- Audit Support
- Retail site set ups
- Amendment of site details
- Closing of sites
- Monthly rebate payments to customers
- Fuel Card Customer maintenance
- Suspense Transaction Maintenance
- Maintaining good relationships with business function, GBS US
- Ensure data input is consistent with the data standards and meets the required levels of completeness
- Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, accuracy and participate on operations meetings on SLA agreements and KPI measures
- Ensure the integrity of data input is consistent with the data standards and meets the required levels of completeness. Implement sustainable data quality improvement plans that aligns to data policies and standards.
- Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy
- Generate and analyse MDM monthly performance reports/statistics for key quality measures of completeness, consistency, efficiency, and accuracy
- Identify and implement process and solution requirements for the master data management process
- Regularly track and resolve outstanding master data management issues. Based on agreed trigger points, further call out to higher levels of authority for solution or direction and feedback
- Identify and chip in to the improvement of defective trends or areas of process performance weakness in the end-to-end process
- Chip in towards the data enrichment process for the Data sub-tower on a continuous improvement cycle
- Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partner.
- Education & Experience
- Bachelor’s degree in management, Business, Finance, Accounting, or related field
- Minimum of 7 - 9 years of experience handling a client-service oriented function with experience in Procurement / Supply chain/Customer or Finance field experience
- Minimum 7-9 years of experience in master data systems management and development; with hands-on experience dealing with data conversion, consolidation, enrichment, and harmonisation.
- Sound experience in Salesforce or other SAP is required
- Experience of working cross culturally and in an international environment
- Ability to communicate and influence across different levels in the organisation
- Engaging and collaborative way of working
- Resilient and experienced in working in multi-faceted environment