Senior Lead Engineer, IT Applications

India
Permanent
Full-time

27 days ago

Job Category: IT ApplicationsDegree Level: Bachelor's DegreeJob Description:Job Title: JIRA Cloud & Service Management Specialist Location: Pune (Remote) Job Summary:We are seeking a certified and experienced JIRA Cloud Specialist to manage and optimize our JIRA Cloud environment and its integrations with tools such as ServiceNow, Aha!, and Confluence. The ideal candidate will have a strong understanding of Agile, Scrum, and Program Increment (PI) planning, and will play a key role in supporting product and service management processes across the organization.Key Responsibilities:

Administer and enhance JIRA Cloud configurations, workflows, permissions, and automation.
Manage and maintain integrations with ServiceNow, Aha!, Confluence, and other enterprise tools.
Collaborate with product, engineering, and IT teams to support Agile and Scrum practices.
Facilitate PI planning and Agile ceremonies using JIRA and Confluence.
Develop and maintain dashboards, reports, and custom views for stakeholders.
Provide user support, training, and documentation for JIRA Cloud and integrated tools.
Monitor system performance, troubleshoot issues, and ensure platform reliability.
Ensure compliance with governance, security, and data management policies.

Required Qualifications:

Strong hands-on experience with JIRA Cloud administration.
Proven experience with ServiceNow and its integration with JIRA.
Familiarity with Aha! and Confluence in a product management context.
Deep understanding of Agile, Scrum, and SAFe methodologies.
Atlassian certification (e.g., Jira Administrator, Jira Service Management).
Experience with REST APIs, webhooks, and scripting for tool integrations.
Excellent communication and stakeholder engagement skills.

Preferred Qualifications:

Experience in enterprise-level JIRA Cloud environments.
Knowledge of ITSM and service management frameworks (e.g., ITIL).
Familiarity with Atlassian Access and user provisioning.
Experience with automation tools like ScriptRunner or Automation for Jira.

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