Job Purpose To define the quality base line of the products and how they should function; conducts quality analysis to verify the functionality of the products for end-users and to ensure they are developed to meet requirements planned in the stories Key Result Responsibilities Employs technical and analytical skills to conduct quality testing and checks on the products design in line with agreed objectives. Verifies the products from quality perspective to ensure they are all designed, developed, and delivered in accordance with the agreed concepts/design and requirements recommended in the stories. Understand system requirements, user stories and develop and execute a variety of testing scenarios to ensure the credibility of testing and analysis conducted and recommends solutions as applicable. Create, update, and maintain Test Cases, Test Plans, schedules, and documentation Concludes the testing results, track defects and releases them using the JIRA tool to be accessible by team members as needed and maintain testing reports. Supports the development team in the sprint planning by providing them with results of the testing scenarios to consider in their final artwork or in alternative solutions. Adopts the Agile and SCRUM concepts within work and ensures all the activities carried are done based on those concepts to ensure flexibility and adaptability to business needs. Stays abreast with market trends and new technologies in the domain, researches and conducts comparative analysis with competitors to recommend best practices and new methodologies. Collaborates with teams in significant technical discussions and open debates to source for best solutions and practices, improve workflow and continuously develop the design systems in place. Performs any other additional duties as directed by the line manager. Key Result Responsibilities-Continued Qualifications (Academic, training, languages) Bachelor's degree in Technical Engineering/Computer Science/Math or equivalent. Certified SCRUM Master or Professional Certified Product Owner is a plus. Quality Assurance certificates are advantage. Solid technical background with understanding in software development. Comfortable using collaboration tools such as Slack, JIRA. Fluent in English Language. Work Experience 2+ Years' experience as 'Quality Analyst' or in a similar role in B2B/B2C enterprise environment that designs/develops Airlines products or IT Airline services such as Ground Handling/PSS/ Crew Management or in an IT Solutions company offering airline products Has worked with technology platforms that are both internally and externally hosted. Good Understanding of user interface (UI/YX) design Good knowledge of database and hands-on experience in working with SQL queries Familiarity with various defect management systems Strong Cross-functional testing Hands-on experience with testing of various services, user interfaces, Desktop, Web/Mobile view and Mobile apps (iPhone / Android), API, and in Regression, Load and Performance Testing. Experience with creating and maintaining large scale test data frameworks to support test automation Familiarity in Agile (SCRUM, KANBAN framework) and other SDLC models and strong knowledge of software quality assurance best practices & methodologies. Strong analytical and synthesis skills are a must including the ability to absorb and process large amounts of data into actionable information. Exceptional skills and expertise in analysing data, identifying pitfalls, gaps and recommending solutions. Track record of using qualitative and quantitative data to prioritize and drive decision-making Good people and management skills to interact with staff, colleagues, cross-functional teams and third parties, able to employ technical expertise and interpersonal skills to execute new initiatives and achieve company's objectives. Strong oral and written communication skills with demonstrable experience communicating and collaborating cross-functionally with all project roles, across multiple project teams. Ability to independently work as a contributing member in a high-paced and focused environment and juggle multiple projects at a time with the ability to work under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Ability to multi-task and prioritize tasks with competing deadlines, with good understanding on how to optimize the use of test cases to provide optimal coverage.