Customer Success Manager

Chennai, Tamil Nadu
Permanent
Full-time

2 months ago

Job Description :Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfillment Cloud platform. Pando’s Fulfillment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfillment and customer order fulfillment to improve service levels, reduce carbon footprint, and bring down costs. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and as one of the fastest growing technology companies by Deloitte.RoleWe are seeking an experienced and analytical Customer Success Manager (CSM) to drive value realization, adoption, and growth for our North American clients. Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through Pando’s platform.Key Responsibilities

Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements

Use product usage data to identify adoption gaps and optimize value delivery

Own customer relationships across operational and executive levels

Create and execute success plans tied to customer goals and KPIs

Conduct regular business reviews, product roadmap discussions, and training sessions

Resolve issues by coordinating with Support & Technical teams

Identify upsell and expansion opportunities in partnership with Sales

Promote Customer Advocacy through case studies and reference programs

Ensure smooth renewals, invoicing, and collections

Share customer insights with internal teams to inform product development

Requirements

6–8 years of experience in Customer Success, Consulting, or Account Management roles

Prior experience with enterprise SaaS products (CSM experience preferred)

Supply chain, logistics, or transportation domain experience is a must

Strong consulting background with an analytical and problem-solving mindset

Exceptional communication and relationship-building skills

Comfortable with data analysis, dashboards, and customer health metrics

Ability to manage multiple accounts and prioritize tasks effectively

Preferred

MBA in Operations

Experience with clients in Manufacturing, Retail, CPG, or Life Sciences

Familiarity with supply chain optimization, planning, and analytics tools

Previous experience supporting US/Europe-based clients

US visa is a plus

Pando

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