Regional Workplace Experience Strategist Lead

India
Permanent
Full-time

9 days ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Regional Workplace Experience Strategist LeadAccount Management – Work DynamicsWhat this job involves:Managing workplace servicesIn this role, you're responsible for driving the strategic vision of workplace experience and influencing employee engagement across the client's portfolio. You will lead the workplace experience strategy aligned with the global employee experience roadmap and develop a program across India and the APAC region, with a focus on demonstrating the "art of the possible" and articulating how spaces are designed to enable optimal performance.The Workplace Experience Strategist Lead will be responsible for:

Strategic Vision Development: Pitching innovative workplace concepts and communicating the strategic rationale behind space design to enable activation by supporting functions (Property Services, Reception, Technology, etc.)
Matrix Program Management: Organizing and managing multiple complex workstreams across various service providers and internal teams
Performance Oversight & Reporting: Monitoring and reporting on service delivery performance across multiple contracts and vendors without direct operational oversight
C-Suite Presentation Excellence: Creating and delivering compelling visual presentations that tell the strategic story of workplace experience to senior leadership

Asset Value Optimization & Utilization

Persona-Driven Design Strategy: Understanding customer personas, work patterns, and engagement needs to ensure optimal space utilization and prevent resource waste
Data-Driven Decision Making: Utilizing analytics to prioritize asset investments and ensure spaces are configured for maximum success and Return on Experience (ROX)
Utilization Analysis: Partnering with Workplace Design teams to translate world-class space design into highly utilized, value-generating assets

Stakeholder Engagement & Communication Strategy

Program Development: Building comprehensive engagement programs that drive awareness and adoption of workplace initiatives
Cross-Functional Collaboration: Working with regional teams to provide strategic guidance and support stakeholder development
Communication Excellence: Leading communication strategies to amplify awareness about Workplace Experience and its purpose and benefits

Multi-Vendor EcosystemBuild and maintain relationships across a complex vendor and stakeholder network including:

Internal JLL service lines and regional teams
External partners and service providers
Client leadership across multiple organizational levels
Establish governance frameworks and regular forums for 360-degree feedback

Workplace Experience Roadmap Management

End-to-End Initiative Accountability: Take full ownership of workplace experience roadmap initiatives from conception through delivery to business as usual
Strategic Project Planning: Partner with regional leadership to develop comprehensive project plans that deliver measurable outcomes and provide regular progress reporting
Data-Driven Enhancement: Leverage analytics suite to identify service improvement opportunities and support client measurement of ROX
Regional Team Leadership: Conduct strategic team meetings, prepare executive-level agendas and presentations, and drive actionable outcomes across regional stakeholders
Business Intelligence: Document, analyze, and simplify complex information to solve critical workplace challenges and inform strategic decision-making

Sound like you? To apply you need to be:Experience & Background

Minimum 5+ years of relevant experience in workplace strategy, design consulting, or strategic communications
Bachelor's degree or equivalent in Architecture, Design, Business, or related field
Design Background Preferred: Experience in workplace design, architecture, or spatial strategy strongly preferred
Multi-geography Experience: Proven ability to work across different cultures and geographic regions

Core Competencies

Strategic Thinking: Ability to develop and communicate complex workplace strategies to C-suite audiences
Matrix Management: Proven experience managing multiple workstreams and vendor relationships without direct authority
Executive Presentation Skills: Excellence in creating visually compelling presentations and storytelling for senior leadership
Data Analysis & Reporting: Proficiency in analyzing workplace utilization data and translating insights into strategic recommendations
Design Sensibility: Understanding how design principles impact employee experience and space activation

Essential Skills

Communication & Engagement: Exceptional ability to build programs, engage diverse teams, and provide strategic guidance
Relationship Building: Proven track record of building and maintaining relationships across complex organizational structures
Project Management: Strong organizational skills with ability to manage multiple priorities and deliverables
Technology Proficiency: Advanced skills in Microsoft Office Suite, presentation software, and workplace analytics platforms

Personal Attributes

Self-motivated with ability to work independently across time zones
Flexible and adaptable to changing business needs
Customer-centric mindset with focus on value creation
Initiative-driven with strong sense of accountability

What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site –Bengaluru, KA, Mumbai, MHScheduled Weekly Hours: 40Job Tags:If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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