Customer Care Officer

• Handle customer interactions through chat and voice support channels.
• Address customer queries efficiently and ensure timely issue resolution.
• Deliver professional and empathetic customer service.

• Assist customers with queries related to account access, billing, subscription plans, and product usage.

• Guide customers in user management, seat allocation, and Admin Console navigation.

• Provide basic guidance on creative tools such as Adobe Express and Adobe Firefly for everyday tasks like creating resumes, social media posts, and marketing materials.

• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to higher-level support teams when necessary.

• Identify potential renewal opportunities and reinforce product value to customers.
• Escalate high-risk accounts to the retention team when required.

• Service Excellence: Strong ability to listen actively and resolve customer concerns effectively.
• Communication Skills: Ability to simplify product, billing, and service information.
• Sales & Retention Awareness: Basic understanding of renewal identification and customer retention techniques.
• Technical Aptitude: Ability to learn and navigate support tools and CRM systems.

• Graduate from a recognized university or equivalent experience in a relevant field.

• 1–3 years of experience in Sales or Customer Support roles in an International BPO environment.

• Excellent verbal and written communication skills.
• Global English proficiency at C1 level or higher (CEFR framework).
• Strong interpersonal and problem-solving skills.
• Ability to follow structured processes consistently.
• Familiarity with CRM tools or customer support platforms is an advantage.

• Salary: Up to ₹5,00,000 per annum
• Travel Allowance: ₹3,500 per month
• One-way Cab Opt-out Allowance: ₹1,750 per month

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