Executives
- Kochi, Kerala
- Permanent
- Full-time
- Work Type - Back office - Voice
- Call provider and gather missing information for case creation
- Case creation in ATV/Med Compass tool, basis the data received
- Once the case is received, action to be taken as per SOP
- Determine if case can be processed and/or to be routed to another queue
- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Must be flexible to work hours with Monthly work schedules changes
- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
- Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
- Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
- Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.
- Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
- Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
- Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
- Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
- Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
- Typical office working environment with productivity and quality expectations
- Must be a B1, preferably a C1 CEF level
- Works effectively with a team
- Must be a B1 CEF level