Staff Engineer, ServiceNow (Employee Center, ITSM & Service Portal)

Gurgaon, Haryana
Permanent
Full-time

17 days ago

Company Description👋🏼We're Nagarro.We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.Job DescriptionREQUIREMENTS:

Experience 7+ years
Strong experience in ServiceNow Development specializing in Employee Center, ITSM and Service Portal
Hands-on experience in ServiceNow integrations with third-party systems.
Experience in either of other modules i.e. ITOM or HRSD or SecOps
Demonstrated experience in implementing ServiceNow integrations with third-party platforms.
Strong understanding of ITIL principles
Ability to translate business requirements into technical solutions
Develop and implement technical solutions and conduct component Integration Tests.
Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
Excellent communication and interpersonal skills

RESPONSIBILITIES:

Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
Determining and implementing design methodologies and toolsets
Enabling application development by coordinating requirements, schedules, and activities.
Being able to lead/support UAT and production rollouts.
Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
Giving constructive feedback to the team members and setting clear expectations.
Helping the team in troubleshooting and resolving complex bugs
Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
Carrying out POCs to make sure that suggested design/technologies meet the requirements.

QualificationsBachelor's or master's degree in computer science, Information Technology, or a related field.

Nagarro

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