QA - Question Uploads
- Coimbatore, Tamil Nadu
- Permanent
- Full-time
- Lead and mentor a team of 3 QA specialists
- Establish clear quality standards and testing protocols
- Conduct regular team meetings and performance reviews
- Coordinate workload distribution and prioritization
- Provide training on new testing procedures and platform updates
- Review and validate question banks received from content authors (SAT Math, Reading & Writing, ACT specialists)
- Ensure zero data entry errors in question uploads
- Verify proper test configuration and settings
- Conduct comprehensive end-to-end testing of uploaded assessments
- Validate all multimedia elements (images, graphs, charts) are correctly uploaded and displayed
- Personally take complete tests post-upload to identify any issues
- Check for formatting inconsistencies, missing content, or technical errors
- Verify answer keys and scoring accuracy
- Ensure proper question randomization and test flow
- Test platform functionality across different devices and browsers
- Develop and maintain QA checklists and standard operating procedures
- Identify bottlenecks in the upload process and recommend solutions
- Implement quality metrics and reporting systems
- Collaborate with development team on platform improvements
- Create documentation for common issues and resolutions
- Provide regular updates to management on team performance and quality metrics
- Communicate with content authors regarding question formatting requirements
- Coordinate with customer success team on any quality-related client issues
- Report critical issues to development and product teams
- Bachelor's degree in Education, English, Mathematics, or related field
- 3+ years of experience in quality assurance or educational content review
- 2+ years of team leadership experience
- Experience with standardized test preparation (SAT/ACT preferred)
- Proficiency with content management systems and testing platforms
- Strong attention to detail and ability to identify errors quickly
- Experience with test administration and assessment tools
- Basic understanding of HTML/formatting for digital content
- Familiarity with various file formats (PDF, image files, etc.)
- Excellent leadership and team management abilities
- Strong written and verbal communication skills
- Ability to work under tight deadlines and manage multiple priorities
- Problem-solving mindset with focus on continuous improvement
- High level of accuracy and organizational skills
- Experience in EdTech or SaaS environment
- Background in test preparation or educational assessment
- Familiarity with SAT/ACT test formats and question types
- Experience with agile methodologies and project management tools
- Knowledge of accessibility standards for educational content
- Error rate in uploaded questions (target: <0.1%)
- Time from question receipt to platform deployment
- Team productivity and efficiency metrics
- Customer satisfaction scores related to content quality
- Compliance with testing deadlines and schedules
- Full-time position with standard business hours
- Some flexibility required during peak testing seasons
- Collaborative team environment with cross-functional interaction
- Remote work options available depending on company policy
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Professional development opportunities
- Opportunity to impact student success in standardized testing
- Dynamic startup environment with growth potential
Expertia AI Technologies