Deputy Manager_Network Operations Engineer_Routing, switching and security_Bangalore

Bangalore, Karnataka
Permanent
Full-time

22 days ago

VOIS IntroAbout VOIS:VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About VOIS IndiaIn 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job Role Related Content (Role specific)Roles and Responsibilities:

Candidate would be responsible for managing Office IT network/Security, Day to day operation and build implementation
Maintain, manage & assessment of network infrastructure/ process & highlight key finding which can result benefit to business/infrastructure - bringing continual service improvement plan in Ops/ Build area and ensure better efficiency & effectiveness is in place
Support service continuity measures i.e., backup/restore procedures & disaster recovery plan etc.
Implementing best practices, Create SOPs for repeated tasks & automation, along with continual updation to Knowledge Management
Implement the network configurations as per design
Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Execute changes with clear identification of risks and mitigation plans to be captured into the change record
Follow the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
Actively participate in war room(bridge call) during any P1/P2 cases until resolved
Abide to CSB and Compliance guidelines

Devices/Technology

Routing - routing protocols (OSPF, BGP), MPLS (VRF Lite), HA
Switching - Cisco/Nexus - VSS, VPC, GRE tunnel and Get-VPN, HA
Firewall (Cisco ASA/firepower/Fortigate)
Proxy (FortiGate & Forcepoint)
Cisco ISE - AAA, Radius and Dot1X authentication
F5 load balancer - LTM and GTM
Cisco Wireless
Cisco DNA/Prime
Cisco VPN (MFA)
SD WAN - Fortigate
Solarwinds monitoring and reports
ITIL process - Service request, incident management, change management, problem management.

VOIS Equal Opportunity Employer CommitmentIndia:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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