Manager-Commercial Excellence & Business Operations - Mumbai

Mumbai, Maharashtra
Permanent
Full-time

1 month ago

JOB DESCRIPTION:Job SummaryThis role leads Commercial Excellence, Sales Operations, and Marketing execution across the APOC India+ region. It is responsible for driving strategic initiatives, optimizing commercial processes, and supporting cross-functional execution to achieve revenue and profitability goals.ResponsibilitiesCommercial Excellence & Sales Operations:Define and track KPIs to monitor business performance and support strategic goals.Develop field force targets and contribute to sales incentive plan design and validation.Lead business analytics and dashboard development to support leadership decisions.Promote CRM adoption (Salesforce) and advocate global sales play book to enable a performance-driven culture.Drive sales funnel progression and achievement of commercial excellence KPIsEnsure compliance with internal audit, finance, and statutory requirements.Coordinate order processing, logistics, and communication between importers/distributors and global teams.Manage distributor lifecycle including onboarding, compliance checks, sub-dx alignment, contract support, and database maintenance.Monitor market pricing, distributor discounting, and business support activitiesOversee distributor governance at all levels (T1/T2/T3) and track performanceForecast demand, manage inventory levels, and mitigate product expiries and returns.Drive Integrated Business Planning (IBP) processes to ensure SKU-level forecasting accuracy. Ensure timely placement of monthly Purchase Orders and advance payments in alignment with IBP plansFinance Planning & governance:Drive financial strategy planning and execution (e.g., rLBE, pricing decisions) to meet P&L objectives of top-line, GM, and Div Margin.Proactively drive GMI projects to enhance profitability.Ensure timely inputs to calibrate provisions in the P&L and report financials weekly, monthly and annually to required internal partnerEnsure all expenses are captured or provided for under the appropriate heading.Build business cases for strategic projects and dealsSupport India+ to achieve monthly, quarterly and annual revenue targetsMarketing & Strategic Initiatives:Support the development and execution of marketing strategiesMonitor government business pipeline, provide execution support and track progressSupport new product launches, identify growth opportunities and drive/monitor track performance of key growth drivers.Lead and execute strategic projects aligned with business objectivesRequirements: Education and ExperienceEducation: Bachelor’s degree in Science, Business, or accounting; MBA desirable.Experience: 10-12 years- experience with at least 3 years in SFE, commercial excellence or sales operations roles, preferably within medical devices/diagnostics. Exposure of sales strongly preferred. Additional accounting and audit experience beneficialKey attributes: Overall flair for numbers, business orientation, basic knowledge of CRM and systems, ability to influence teams and managersManagerialStrategic thinking & analytical skillsProblem solving and decision-making skillsCommunication Skills & Clarity of thoughtBehavioralAbility to influence cross-functional teams and senior leadershipHigh integrity, accountability, and customer-centric mindset.Conflict management and strong interpersonal skillsAgile mindset with a focus on continuous improvement.Functional / TechnicalFunctional & Technical Knowledge on incentives, CRM, MS Office tools etc.Flairs for numbers and forecasting (essential)Highly developed presentation skillsThe base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Sales Support & AdministrationDIVISION: APOC Point of CareLOCATION: India
Mumbai : BKC BuildingADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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