Mobile Onboarding Administrator
- Gurgaon, Haryana
- Permanent
- Full-time
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Proactive and customer-focused with a passion for service
- Able to work under pressure and meet strict deadlines
- Confident problem-solver with a positive attitude
- Adaptable and self-motivated team player
- Proficient in Microsoft Office and comfortable with IT systems
- Committed to continuous improvement and personal development
- Understands the importance of GDPR and data accuracy
- Enjoys working with people and building rapport
- Validate and approve sales orders based on pre-defined parameters
- Provision mobile connections across multiple networks and suppliers
- Liaise with Sales, Customer Service, and Project Delivery teams
- Act as first point of escalation for administrative issues during order progress
- Coordinate with external providers to meet provisioning requirements
- Maintain accurate order and delivery records in company systems
- Identify and mitigate risks to service delivery and customer experience
- Ensure all products are delivered accurately and within SLA
- Participate in training and team reviews to support continuous improvement
- Adhere to GDPR policies and company standards
- Support ad-hoc tasks as required by your line manager
- Holidays: 18 days annual leave, + 6 public holidays
- Other Leave: 7 days casual leave, 7 days sick leave
- Development: In-House Training Academy
- Wellbeing: Mental Health support