
ServiceNow Software Asset Management - Technical Consultant
- Chennai, Tamil Nadu
- Permanent
- Full-time
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
- Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management.
- Collaborate with the architecture team to design and implement effective solutions that meet client requirements.
- Optimize and maintain existing ServiceNow applications for performance and scalability.
- Lead code reviews and enforce best practices in ServiceNow development.
- Provide technical guidance and mentorship to junior developers.
- Develop integrations with other business systems and applications.
- Troubleshoot and resolve complex technical issues in the ServiceNow environment.
- Stay abreast of new ServiceNow features and technologies, incorporating them into solutions as appropriate.
- Communicate technical problems and solutions to both technical and non-technical audiences.
- Ability to convey complex technical concepts in understandable business terms
- Document and gain acceptance / approvals of selected final solutions.
- Execute technical solutions in capacity as a Sr. consultant.
- Contribute to the development of Fujitsu IP solutions in ServiceNow.
- Coach and advise other Developers.
Skills and Experience Requirements:
- Bachelor's degree with at least 5 years of ServiceNow design and development experience
- Development experience on the ServiceNow platform including customization of applications such as ITAM, ITSM, custom apps and SAM.
- Experience developing ServiceNow solutions and technical design documents from business requirements.
- Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
- Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
- Experience developing, implementing, and maintaining large-scale applications and systems.
- At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
- Must have strong requirements gathering experience.
- Programming expertise in Java, JavaScript or other functional programming languages
- Demonstrated understanding of ITIL practices
- Excellent written and oral communication skills.
- ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines
- ITIL v3 certification
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills
- Successful teamwork experience & demonstrated leadership abilities
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