SAAS Implementation Executive
Unifize
- Bangalore, Karnataka
- Rs. 3,60,000-12,00,000 per year
- Permanent
- Full-time
- Shift 1: INR 30k - 60k (10am - 7pm regular, extensions to 9pm on demand)
- Shift 2 : INR 60k to 1 lakh (3pm - 11am regular, extensions to 1 am on demand)
- Configure Unifize application for customer requirement
- Build PDF templates as per the customer's requirement
- Troubleshooting non-technical issues raised by the team.
- Reporting the defects and following up with the development team on the progress
- Implementing solutions for customers by configuring the application
- Answering customers’ support questions on the app and making configurational changes to processes as required
- Undertake ad-hoc tasks or projects as required
- Stay updated with product features and new releases
- Good written and verbal communication skills; organized and detail-oriented.
- Ability to learn new software and systems quickly.
- Ability to dive into details to solve problems and offer solutions.
- Passion, enthusiasm, humor, and the ability to convey this through phone and email.
- Basic knowledge of MS Office / Google Docs and Sheets.
- Be able to work on a flexible time schedule.
- Analytical mindset.
- Basic coding skills are a plus.