Head - Repair Network and Strategy

• The Head of Repair Network and Strategy plays a crucial role in overseeing and optimizing the repair network operations and strategic initiatives within the organization.
• This position requires a blend of leadership, strategic thinking, and operational expertise to ensure efficient repair processes, maximize customer satisfaction, and drive business growth

• Strategic Planning: Develop and implement repair network strategies aligned with the company's overall objectives. Identify opportunities for expansion, optimization, and enhancement of repair services.
• Repair Network Management: Oversee the management and maintenance of repair facilities, including repair centers, workshops, and partner locations. Ensure these facilities meet quality standards, safety regulations, and operational efficiency benchmarks.
• Vendor and Partner Relations: Manage relationships with repair vendors, suppliers, and service partners. Negotiate contracts, establish service level agreements (SLAs), and ensure alignment with quality standards and cost-effectiveness.
• Process Optimization: Continuously assess and improve repair processes to enhance efficiency, reduce turnaround times, and minimize costs. Implement best practices and innovative solutions to streamline operations.
• Quality Assurance: Establish and enforce quality control measures to ensure repairs meet or exceed industry standards and customer expectations. Implement protocols for inspection, testing, and certification of repaired products.
• Team Leadership: Lead a team of repair specialists, technicians, and support staff. Provide guidance, coaching, and professional development opportunities to maximize team performance and foster a culture of continuous improvement.
• Data Analysis and Reporting: Utilize data analytics to monitor repair performance metrics, identify trends, and generate actionable insights. Prepare regular reports and presentations for senior management to track key performance indicators (KPIs) and inform decision-making.

• 10 to 12 years of experience in Mobility Service Operations
• Should have hands on experience in repair network strategies
• Assess and improve repair vendors and supplier facilities
• Improve repair processes to enhance efficiency
• Establish quality control measures
• Capable of managing a Team
• Utilize data analytics
• Manage Repair network bugget

• Competitive Pay.
• Opportunity to lead the repair network.

Michael Page