UKG Analyst II
- Bangalore, Karnataka
- Permanent
- Full-time
- Support configuration and setup of UKG WFM Pro under the guidance of senior analysts and architects
- Assist in translating business requirements into system configurations and functional documentation
- Participate in testing activities, including integration, regression, and functional user testing (FUT)
- Support day-to-day operations, including issue resolution, data validation, and user access management
- Document system configurations, process flows, and support procedures to ensure operational readiness and knowledge sharing
- Collaborate with cross-functional teams, including Human Resources, Retail Operations, and IT, to deliver enhancements and resolve issues
- Monitor system performance and assist in identifying and resolving operational issues
- Contribute to agile delivery, including sprint planning and backlog grooming, with a focus on delivering incremental improvements
- A detail-oriented and motivated analyst with a strong interest in enterprise systems and HR operations
- A collaborative team member who communicates clearly and works well with both technical and business stakeholders
- A problem-solver who enjoys learning new systems and contributing to process improvements
- Bachelor’s degree in Information Systems, Human Resources, or a related field—or equivalent experience
- 2–4 years of experience in UKG WFM Pro administration
- Exposure to UKG WFM Pro modules such as:
- Timekeeping
- Scheduling
- Forecasting
- Basic proficiency in:
- UKG WFM Pro configuration and business processes
- Service management tools (e.g., Jira, ServiceNow)
- Understanding of agile delivery practices and willingness to learn DevOps principles.
- Strong documentation, troubleshooting, and communication skills