About the Department Invest India is the National Investment Promotion and Facilitation Agency under the Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry, Government of India. It hosts teams working with various government initiatives such as Make in India, Startup India, AGNii, and PMG. About National Single Window System (Investment Clearance Cell): Several schemes and initiatives have been launched by the Govt. of India with the aim of improving India s investment and business climate. One such flagship initiative is the ambitious Investment Clearance Cell (ICC), announced by the Union Finance Minister in her Union Budget 2020 speech. The vision is to setup a single window for investors to provide end-to-end facilitation, beginning with all approvals, licenses, clearances etc. Subsequently, Invest India, under guidance of DPIIT, took up this ambitious project as the executing agency, and started the process of developing the National Single Window System (NSWS) digital portal to this end. The NSWS team operates in a dynamic, fluid, and fast paced environment, requiring each team member to be flexible and take up roles depending on the evolving project requirements and lifecycle. The candidate will also play a pivotal role in facilitating seamless communication and collaboration between central ministries and Invest India. This role requires a deep understanding of government policies and processes and the ability to navigate complex regulatory frameworks. Key Responsibilities 1. Stakeholder Relationship Management: Manage the overall end-to-end user experience and user journey on NSWS for users across central government ministries and departments, State Government offices etc; and oversee onboarding and implementation for the same entities while addressing stakeholder needs. 2. Customer/End-user (investor / entrepreneur / businesses etc.) experience management: Understand end-user needs through research; plan and implement new features, and refine existing ones to ensure customer success. Ideate innovative functionalities, leveraging emerging technologies (Artificial Intelligence, Data Analytics, Automation), and troubleshoot and upgrade existing systems for enhanced performance. 3. Cross-functional coordination and delivery: Collaborate with cross-functional stakeholders, coordinate delivery pipeline, and ensure quality and timelines in delivery while working with various subject matter experts across business, design, and technical teams to analyze requirements. 4. Project Management and Change Management: Plan and track project execution, identify and escalate risks, and establish internal processes and standard operating procedures (SOPs) for project planning and execution. 5. Partner/Vendor and Procurement Management: Manage third-party vendors for portal maintenance and collaborate to manage daily operations of NSWS in production, problem and issues management, incident management and troubleshooting. 6. Reporting and MIS: Create, implement, and run overall reporting and MIS framework to provide effective management information and seek timely decisions and resources. 7. Marketing, Promotion and Go-to-market strategy: Ideate and structure the marketing and promotion plan targeting the right audience. 8. Mentoring, coaching, learning and development: Facilitate learning and development within the team and mentor junior members to improve effectiveness at executing current roles and responsibilities. 9. Policy Support and Research: Advisory to Central Ministries for informed decision-making. 10. Investor Support and Engagements: Support Invest India teams liaison with relevant department to facilitate clearances and approvals Qualifications 1. Master s in science / engineering / business administration or related fields. 2. 5-7 years of experience, preferably in a project or product owner/manager role, or operations/transformation management role, or other relevant experience in digital technology related roles. 3. Proven experience in government relations, policy analysis, or corporate affairs. 4. Excellent communication and interpersonal skills to engage with diverse stakeholders at various levels. 5. Working knowledge and experience with SaaS application products, technologies and architecture 6. Good written and spoken communication skills to engage with diverse stakeholders at various levels., including presentation, formal writing, verbal and email