Job Title Order Fulfilment Specialist Job Description #GBS #LI-PHILIN About Philips Philips India Limited is a subsidiary of Royal Philips of the Netherlands, a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology, deep clinical, and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided Therapy, patient monitoring and health informatics, as well as in consumer health and home care. About Philips Global Business Services (GBS) Philips Global Business Services delivers excellence in the execution of business services, enabling an agile repeatable framework to leverage market opportunities that contribute to extending our leadership as a Health Technology company. Our people are a key part of the transformation program in Philips and at GBS, you become part of a global team of professionals that form the backbone of this journey. KEY AREAS OF RESPONSIBILITIES . Accept and validate sales order by checking references and validating relevant information. Chase in case un-availability of order is seen and update the order based on provided delivery proposal, where needed select proposed alternatives and update order status . Create sales orders manually as well as monitor automated created sales orders, supported by various channels (including return flow) . Confirm sales orders to customers. . Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled. . Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person . Reporting on order receipts and order status . Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition. . Managing sales orders up to delivery to 3PL/forwarding. . Screening of complex orders (specials) regarding technical content and commercial correctness. . Managing specials, combined shipment, missing or dead on arrival. . Monthly reporting of order receipts, deliveries, sales and stock levels . Coordinate customer inquiries. Responsible to create or coordinate the creation of the documents which are required for import in the destination country . Responsible to release customer billing as requested by the market finance and create customer facing documents which meet local fiscal and legal requirements on time and first-time right . Managing 3rd Party Purchase Orders: PO creation, deliveries and quality related activities JOB OVERVIEW . Pre-screening of complex orders. Analyzes the order in computer system based on the commercial catalog with data from the technical catalog. . Describes what the customer wants, where it differs from the commercial catalog and formulates possible solutions. . Adapts the technical content of the order . Attunes with Sales. . Passes the order to Manufacturing . Sending special orders. Receives ready signal of manufacturing planner. . Orders for goods to pack and send. Dead on arrival claims: . Logs the error, examines whether the claim is justified. . Requests the internally responsible to deliver substitute goods. . Creates an invoice and lets the order be shipped. REQUIRED COMPETENCES Order Management experience SAP Excellent comm skills Customer Billing and Inquiries Customer Service Orientation Logistics Fundamentals Order Fulfillment and Shipment Problem Solving Techniques Process Management Sales Orders In return, we offer you A challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences: A rewarding career in Philips with attractive package. ` A variable bonus based on both Philips results and personal performance Extensive set of tools to drive your career, such as a personal development budget, free training and coaching Attractive collective health insurance package Opportunity to buy Philips shares and products with discount Why should you join Philips Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.